Known Issues Update 12/2

Dec. 2nd, 2016 10:21 am
karzilla: a green fist above the word SMASH! (Default)
[staff profile] karzilla posting in [site community profile] dw_maintenance
  • The site may occasionally be slow to respond or have trouble connecting as we tune servers and databases, or you may receive Gateway Timeout errors.

  • Comment notification emails may be delayed due to database load.

  • Inbound email (post-by-email and comment-by-email) may be delayed for a bit while your outgoing mail server catches up with the switch.

  • Email sent to your username@dreamwidth.org address may be more likely to be marked as spam, due to our mail server changing its IP address.

  • The site search database may be missing entries and comments and will catch up over the next few days, as database load allows. Entries and comments posted since the site came back up will be added to the index as they're posted.

  • Logging into other sites using your Dreamwidth OpenID is working again! Yay!

  • Loading embedded content over secure connections should be fixed!

  • There is a known problem with trying to rearrange elements on the Beta Update page because a script element isn't loading properly. We'll try to get that fixed today.


Let us know if you see anything else odd with the site that isn't listed here!

Changelog Digest for Thu, Dec 1

Dec. 1st, 2016 01:22 pm
kareila: IT prepares you for a life of fighting with PCs nonstop. (sysadmin)
[personal profile] kareila posting in [community profile] changelog_digest

[dw-free]

355c58b: Commit 355c58b
Allow "https" as a valid $LJ::SSL_HEADER value.
200976e: Issue #1892: modify http href to https in licensebuttons.net
Update linked resource to use https.
0a52c91: Commit 0a52c91
Clean up proxy cache files after expiration.
71209a1: Issue #1897: Move concatenating resources to DW
Incorporate server functionality previously handled by Perlbal.

[dw-nonfree]

4fc290f: Commit 4fc290f
Disable our /interface/github handler (using ghi-assist instead).
d652678: Issue #1895: activate holiday promo
10% bonus on December points purchases.

(no subject)

Dec. 1st, 2016 12:14 pm
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise posting in [site community profile] dw_maintenance
We have now cut over to our new hardware! If you can see this, the site should be working for you.

Things you don't need to tell us about:

* The site may look a little weird or naked for a while as your computer/network/ISP/etc catches up with the switch.
* Comment notification emails should be going out properly, but inbound email (post-by-email and comment-by-email) may be delayed for a bit while your outgoing mail server catches up with the switch.
* The site search database is a few days out of date (missing entries from the past two days) and will catch up over the next few days. Entries and comments posted since the site came back up will be added to the index when they're posted.

Known issues:

* Accessing the site will be slow for a while as the caches warm back up, and you may receive Gateway Timeout errors.
* Due to the occasional database connection problem due to high load and site slowness earlier, some comments did not generate emailed notifications and those notifications can't be re-sent. New comments made since we resolved the DB problems are generating email notifications, but slowly (due to the general database slowness).
* Logging in to other sites using your Dreamwidth OpenID is broken (& we'll fix it as soon as we can!)

Let us know if you see anything else weird!

(no subject)

Dec. 1st, 2016 09:17 am
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise posting in [site community profile] dw_maintenance
We are now within our maintenance window for today. The site will go into read-only mode when we're ready to begin the maintenance, and will be unavailable for at least most of the morning. Watch our Twitter status account for updates!

Reminder: Downtime tomorrow

Nov. 30th, 2016 10:06 pm
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise posting in [site community profile] dw_maintenance
A reminder: the site will be down/in read-only mode tomorrow for server maintenance for at least a little while. (Some people may also have trouble accessing the site even after it comes back up, depending on your network/computer/ISP settings.) We're beginning the maintenance window at 10AM EST/7AM PST/11PM UTC, and to be on the safe side, we're setting a window of 8 hours for possible downtime. It probably won't take that long, but there's also a (very small) chance it may take longer! We'll keep you updated on any changes with our off-site status Twitter account.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise posting in [site community profile] dw_maintenance
As we prep for tomorrow's server maintenance, the site may look weird or 'naked' (no styling, images not loading, etc) on and off over the next hour or so. If you notice it, there's no need to report it: if it happens, we did it on purpose.

Maintenance window - Thursday Dec 1

Nov. 28th, 2016 03:48 pm
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise posting in [site community profile] dw_maintenance
There will be a maintenance window, with some downtime, on Thursday, December 1, starting at 10AM EST/7AM PST/3PM UTC, for server maintenance and upgrades. To err on the side of caution, we're calling it an 8 hour window (so, until 6PM EST/3PM PST/11PM UTC), although we don't expect that the site will be in maintenance mode for the whole time.

We'll remind you Wednesday night, and again when the site is going into maintenance mode.

November 2016

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